Frequently Asked Questions

We have various options to get a quotation. You can pay by the half hour, you can fill out an online form that will calculate the distance and the cubic feet you have. Click here for those options. Or you can email moveme@simplymoving.co.uk to request a home survey. Just let us have your address, contact details and when is best for us to visit (daytimes, evenings, weekends) and we will come to visit you in your home. We can also conduct a video call via WhatsApp. Click here for our contact page and WhatsApp button.

The further in advance you book your move the better, as we can send you any information you require, assist you with packing or supply your packaging requirements. Simply Moving will not charge any fees for re-scheduling your move. This means you can change your move date or time as required. Terms apply.

We take a 10% deposit prior to the move commencing, this secures your date. We understand that move dates slip and things change, therefore you can amend the date without losing your deposit. Terms apply.

For local fixed quote moves a deposit is required and then payment can be made in advance or on the day. Half hourly rate moves payment is upon completion once the time taken is calculated. For long haul and European moves full payment is required one week before the move begins.

Payment can be made by cash, debit card, BACS.

“I.O.U.s” are not accepted.

A parking permit is not necessary unless the road requires residents to have one. Please ensure that there is sufficient reserved parking for our vehicle directly outside your houses. We need space to park and operate, and therefore need around 12 metres (2 car lengths) free for this at your collection and delivery addresses. Your local council or police may be able to assist with this.

For fixed price quotes, unless stipulated at time of quoting, is to be undertaken by the householder as resources and time need to be accounted for. If you are moving under the half hourly rate then we can do as much or as little as you wish, you only pay for the time you use.

If the chest is sturdy and no taller than three drawers then it will generally be fine to leave clothes and light-weight items in. Flat pack furniture may struggle to be moved with items inside.

Fridges should be emptied before they are moved, you may be able to leave some lighter items in your freezer. Please be aware that freezers should not be plugged in and turned on straight away after the removal as the gasses need to settle. Please see your manufacturer’s instructions for guidance on this.

All Simply Moving vehicles carry transit insurance included in the price. Breakage and handling insurance cover is included with the completion of a valued inventory of items form, terms apply. It may also be worth contacting your current home insurance provider as you will find removals cover is usually part of your policy.

Simply Moving can arrange storage for you depending on your requirements, please see our storage page for more info.

We can supply packing materials for customers that wish to pack themselves, please see our packing materials page. Customers not moving with Simply Moving are also welcome to purchase our packing materials.

The easiest way to move plants is by having Simply Moving handle it. We can transfer your greenery safely and securely, though not put it into storage. Large garden pots or troughs may need some soil removing. We can’t move them if they have any ant nests etc. in them and you should be aware that pots left outside may have become brittle in the frost affecting their ability to be moved.

Yes, the Simply Moving Packing Service offers the facility for a team to come round prior to the move and pack all of your belongings for you. Our experienced packers will bring all the required materials that you need, they will also dismantle and reassemble your furniture.

Gas cylinders and/or flammable liquids cannot be transported in our vehicles as they are not covered under our insurance, so alternative arrangements will need to be made. Equipment such as garden mowers and chainsaws should be drained of all liquids beforehand.

We operate a range of vehicles and they will be allocated depending on the size of your removal. Please let us know if there is difficult access at either address as this will allow us to plan your move with smaller vehicles or make the necessary arrangements to tranship your goods. The team will also be selected depending on the size of the move and the access.

This depends on the size and distance of your move. It can take anywhere between a couple of hours to a few days to complete the service. Another factor when it comes to how long a job takes is if you need to wait for the keys to be collected for your new property. Purchasing the late key waiver ahead of time will save you extra charges in this instance.